Refund policy

Effective Date: June 9, 2026

At RallyStand, we want you to love your purchase. If you are not completely satisfied, we are happy to accept eligible returns for store credit within 30 days of the order fulfillment date. Please note that all sale items are FINAL SALEand are not eligible for return or exchange.

Return Eligibility

To qualify for a return, items must:

  • Be in their original, unused condition.
  • Be free from stains, odors, pet hair, makeup, deodorant marks, perfume, or any other signs of wear.
  • Include all original tags and packaging.

Items that do not meet these requirements may be refused.

Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

  • Jewelry
  • Tumblers and drinkware
  • Personalized or custom items
  • Final sale items
  • Specialty items marked as non-returnable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at connect@rallystand.com.

Please include:

  • Your order number
  • A description of the issue
  • Photos showing the damage or defect

We will work with you to resolve the issue as quickly as possible.

Shipping Costs

  • Original shipping charges are non-refundable.
  • Customers are responsible for return shipping costs.
  • Return shipping costs are reimbursed only when an item was damaged or shipped incorrectly.

How to Start a Return or Exchange

  1. Email us at connect@rallystand.com.
  2. Include your order number, a description of the issue, and photos of the item if applicable.
  3. Our customer service team will respond within 1–2 business days.
  4. Once your return request is approved, securely package the item and ship it back using a carrier of your choice. Customers are responsible for return shipping costs.

Refunds and Store Credit

Once your return has been received and inspected, we will issue store credit for the purchase amount of eligible items.

Exchanges

After your exchange request has been approved and your replacement item has shipped, you will receive a confirmation email containing your new order number and tracking information.

Need Assistance?

If you have any questions regarding your return or exchange, please contact our customer service team at:

connect@rallystand.com

We are committed to providing exceptional service and will be happy to assist you.